FAQ

Orders & Shopping

Where is my receipt from the donation to IRC?

This page is dedicated to shop and order-related questions only.

For donation receipts or related inquiries, please contact:

📧 info@islamicrelief.ca

Our team will be happy to assist you.

 

What is the minimum order value for free shipping?

Free shipping is available on orders with a minimum value of $125 CAD.

 

Shipping & Delivery

How long does shipping take?

We fulfill orders every Tuesday.

If your order is placed before fulfillment, you can expect delivery within 5–7 business days, depending on your location.

All orders are shipped from Burlington, Ontario.

 

Do you offer international shipping?

At this time, we only offer shipping within Canada.

 

Returns & Support

What is your return or exchange policy?

All items are final sale.

However, if you experience any issues with your order, please contact us at:

📧 shop@Islamicreliefcanada.org

Our team will be happy to assist you.

 

About Your Purchase

Where do the proceeds go?

The proceeds from all our products directly support Islamic Relief’s humanitarian and development work around the world helping provide lifesaving aid, dignity, and hope to communities in need.